I write letters to Ellen DeGeneres. Why? Because I Can!
A couple of weeks ago, I wrote to M&Ms to tell them how much my son LOVED their white M&Ms. If you need a refresher, you can read about it here. After not hearing anything from them for a while, I decided to write my own response. Guess what, Ellen! There’s been a development. The M&Ms people wrote back!!! Here is their response:
Thank you for your email.
We’re pleased to hear you and your family enjoy our M&M’S® Chocolate Candies and appreciate your taking the time to tell us so. Your comments will be shared with our Marketing Associates.
Have a great day!
Your Friends at Mars Chocolate North America
Personally, I think my response was much better, but that’s only my opinion. Anyway, we’ve long since run out of white M&Ms for my toddler to eat as a potty training reward. Last week, I picked up a bag of the milk chocolate Harvest M&Ms. As it turns out, the yellow M&Ms from the Harvest batch – an entirely different shade of yellow from the regular batch – are now his preferred reward. So, I wrote another letter to the M&Ms people. Here it is:
I first wrote to you a few weeks ago to tell you how great the white M&Ms, provided in the Fourth of July mix, were for potty training my 3 1/2-year-old. Eventually we ran out of all M&Ms. While at the store last week, I grabbed a bag of the milk chocolate Harvest M&Ms. The white M&Ms are now officially a thing of the past. Now, whenever there is a potty training victory, my son requests the yellow M&Ms from the Harvest Mix. There’s no fooling this kid. He knows the difference between those yellow M&Ms and the regular yellow M&Ms. Also, I’d like to take this opportunity to thank you for responding to my first email regarding the white M&Ms. Although, I was a tad disappointed that the response was generic and read like it was straight off a form letter. If you wouldn’t mind, please send something more original next time.
A. Marie Silver
P.S. My mother was upset you didn’t include a coupon with your last response.
Do you think my critique of their letter was harsh?
A. Marie Silver